Testimonials

What our clients have to say….

“Andrew & Chad arrived on time, were both courteous and knowledgeable. They explained the Always Clean Program. They were careful moving furniture and went right to work. This is the first time our new carpet has been cleaned and upon completion the carpet looked every bit as good as when it was installed. Our thanks to Gerlach for again providing excellent service!”

“Prompt! Very Courteous! Professional! Thorough! Quite Knowledgeable! Good, clean-cut appearance! Explanations clear and concise!”

“Rhaoul & Jeff were very professional. Rhaoul explained the terms of the Always Clean Program. They were punctual and did a very thorough cleaning job. I appreciated that they were able to clean the sofa while they were here.”

“WOW! Tony and Kevin went above and beyond what anybody has done for me in the many, many years that I had my carpets cleaned. They arrived on time, professionally dressed and attacked and cleaned my “traffic” areas. As they were cleaning they brought a BIG blower in and jump started my drying process. I was so very pleased they came up with doing this and it really helped get my carpets dry sooner. Because ALL my traffic patterns were done, it meant my dog and I would need to be in the basement. Our stay was shortened thanks to them using the blower.”

“The technicians arrived right on time and were very courteous & professional. They not only cleaned my carpet & took special care of my new leather couch, but they assured me that my chair was not a total loss. My white chair looked very dirty. They took special care to show me how it was coming clean. They told me it was just the oil in the dog’s coats. Now the chair is in the living room. No dogs allowed!”

“The carpet looks wonderful. The workers arrived on time and were friendly. I recommend you to all my friends. I have used this company for the past 30 years and have never been disappointed.”

“I continue to be impressed with Gerlach’s Professionalism, courtesy, and service. This starts the moment Cathy answers the phone and works to schedule my appointment at a convenient time, and continues through the team’s arrival on-time (as always). Your employees have a real talent for listening carefully to your customers. It’s a pleasure to work with real people who do such a great job – Consistently!”

“Both Chirs and Jeff are proud about the company they work with and proud about the through job they do. Both work together as and efficient and effective TEAM! “

“Both me and my husband enjoyed having them in our home. Chris and Jeff were extremely sensitive towards our dog who was nervous during the cleaning. I have recommended that my husband have his carpets cleaned at his business!”

“Wonderful! Everytime! Your employees are courteous, knowledgeable, trust worthy, funny guys! They do a fabulous job on the carpets. They arrive on time, are quick, but thorough, and explain everything. Gerlach is my only carpet cleaner.
P.S. Your office staff is great too. Very nice on the phone and pleasant to speak with.”

“Attractive, easy to use internet site. Made my selection of your company based on information for the website & customer comments. Technicians used runners & bumper guards to protect floors & walls. Very thorough job. They appeared to take an interest in the work, rather than rushing to be done. The men were friendly, professional, and looked you in the eye! Carpets look fresh & clean. Thank You. Appointment was made for day after my call. Gerlach has become my carpet cleaners. I will be brining in an area rug soon.”

“I know you are looking for “WOW!”, however, I hope you can settle for “AMAZING!”
Tony & Kevin arrived just after 10am. They were amazingly polite and professional and got right to work. They worked diligently for the 3 ½ hrs they were there. They were clearly knowledgeable and more than willing to find a solution to each of our stain problems. Tony & Kevin are A++!”

“Josh and Kevin were on time, courteous and helped me make an informed decision about the best way to tackle my carpets. My carpet is 11 years old and Gerlach has helped maintain it in surprisingly good condition over the years despite two kids, gerbils, lots of friends, and a thousand sippy cup spills. Thanks for the great job Gerlach! When I finally breakdown and get new carpeting, I’ll be calling you.”

“I love having Rhaoul take care of my carpet cleaning needs. Chad, who accompanied him was very friendly and courteous and did a great job getting those pet stains out. They do not rush and always move things back and put protectors under everything. They are very knowledgeable and explain everything very thoroughly. They worked together as a team and it was a pleasure having both of them here this morning.”

“Tony & Chad were very pleasant & professional. They were on time, did the job quickly & unusually quiet. The job seemed especially through considering the carpets were badly soiled & they came out looking like new. Gerlach quality strikes again!”

“My husband and I can’t express enough how satisfied we are with your services. Punctuality- explanation were all superb! We were simply amazed at how much these guys actually seemed to care about doing their job. We never thought it was possible to make our “hit” carpet look like new again. These guys even mixed different chemicals to get out very (years old) set in stains. Like others I’m sure, we’ve tried so many other well known cleaners and ended up very dissatisfied. From now on it in only Gerlach for us! (We wish we would’ve taken before & after photos! It was a miracle what these 2 did!”

“Gerlach, as always does a terrific job. I have had other cleanings companies (“Stanley Steamer & others”) and they never do as good a job. So, for a number of years, I only use Gerlach’s. People say Gerlach’s is a little more expensive, but I say you get what you pay for. Gerlach’s removes stains that no one else can, and they guarantee! They are always punctual, courteous, and friendly. Top Notch!”

“As usual, Tony & Jeff were punctual, courteous, through, and professional. All of the spots I didn’t think would come out came out!! They did a great job and I will continue to recommend Gerlach as the best carpet cleaning company in Columbus! Thanks!”